FREQUENTLY ASKED QUESTIONS
What to bring to your class?
Bring your gym clothes, shoes (except for yoga/barre), water bottle and your towel. We provide shower amenities from Meraki and Dyson hairdryers. Please bring your own towel.
How do I cancel a class?
We handle a 3 hour cancellation policy. You can cancel your class via your account online. Please sign into your account; go to “My Classes” and click “Un-reserve” for the concerned class. If you cancel within 3 hours prior to the workout you will be classified as a ‘late cancellation’ and you will not be reaccredited.
Does it take up credits from my account if I am added to the waitlist?
In order to be added to the waitlist, you must have an active series package and a credit is deducted. An email is then sent to you confirming the waitlist enrollment status. An email is also sent to you if you are enrolled from the waitlist into the class.
If you not get enrolled in a class from the waitlist, the credit is returned to your account after the start of the class and your are automatically removed from the waitlist.
Can I borrow a towel?
We do not rent towels, we only have very small sports towels which we do not recommend that you rely on.
Are there beginner classes?
Our classes are accessible to all fitness levels. Our expert trainers will ensure you are supported throughout your first class regardless of your current fitness ability. Each class has extensive technique instruction so you are prepared to perform to your best ability. All of our workouts are done 'by time' so there will never be a situation where you must complete a certain amount of repetitions before you finish. No one is left behind.
How do i choose which class is right for me?
Our class names have the key words written under them for you to interpret what the class offers and decide if it would suit you. For further information please do not hesitate to send an email to email@example.com.
Is there parking?
There is underground parking beneath our studios; Parkeergarage Houthavens, Westelijk Havengebied, 1013 AP Amsterdam.
Can I try before I buy?
We have a special 'Nice to meet you' package with a considerably lower rate per class with three class credits for €15. Since we offer so many different concepts under one roof it would be a shame to try only one!
Can I reach the gym via public transport?
We are closest to bus stop Koivistokade (bus 48/bus 248) and a 13 minute bicycle ride from central station. See you soon!
IF YOU STILL HAVE QUESTIONS PLEASE CONTACT US BY USING THE FORM BELOW. THANK YOU.